Orders/When customers get emailed
When customers get emailed
Every action either emails the customer or stays silent. Here's exactly which is which.
| Action | Emails the customer? |
|---|---|
| Cancel order | Always |
| Request review | Always |
| Update status | Only if “Notify customer” is on |
| Refund | Never |
| Mark as paid | Never |
The one you control
Update status is the only action with a switch. Keep “Notify customer” on to keep buyers in the loop; turn it off for silent corrections.