Cancellations & returns
Zabr supports customer-initiated cancellations and merchant-configured return policies. Both can be set globally in Settings and overridden per product.
Cancellations
Customers can cancel an order from their order history page, as long as the order hasn't passed the cancellation cutoff status. When cancelled, stock is automatically restored and sales count is decremented.
Per-product cancellation overrides
In the Pricing tab of any product, you can override the cancellation policy — for example, setting 'Pending only' for a custom-made item, or 'Not allowed' for a non-refundable product.
Returns
Return window is set in Settings → Orders & Returns. You can set a global window (e.g. 7 days after delivery) and override it per product. A window of -1 means returns are not accepted for that product.
What happens when an order is cancelled
- Order status changes to 'Cancelled'
- Stock is restored for each item at the variant level
- Sales count is decremented
- Customer receives a cancellation confirmation email
- You receive an alert email
- If payment was completed, refund is marked as pending