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Terms of Service

Last updated October 10, 2026

These Terms of Service govern the use of the Zabr Platform by merchants and customers. By accessing and using Zabr, you accept these Terms in full.

1. Acceptance of Terms

By accessing and using the Zabr Platform ("Platform"), you agree to be bound by these Terms of Service. If you do not agree to any part of these Terms, you must discontinue use immediately.

2. Definitions

In these Terms:

  • "Platform" means the Zabr SaaS e-commerce solution including the merchant dashboard, storefront builder, and checkout system.
  • "Merchant" means the business using the Platform to create and manage their online store.
  • "Customer" means an end-user purchasing goods through a Merchant's store on the Platform.
  • "We/Us/Our" refers to ZABRLABS LLP and its subsidiaries.

3. License and Use

We grant Merchants a non-exclusive, non-transferable license to use the Platform solely for operating their online store in accordance with these Terms. This license does not include the right to: modify, adapt, or create derivative works; reverse engineer or decompile; remove copyright/trademark notices; or use the Platform for unauthorized purposes including unlawful sales, fraud, or violation of third-party rights.

4. Merchant Obligations

Merchants selling on Zabr agree to:

  • Operate their store in compliance with all applicable laws and regulations.
  • Ensure all products, descriptions, and pricing are accurate and not misleading.
  • Not sell counterfeit, stolen, or prohibited items.
  • Maintain accurate business and contact information in their merchant account.
  • Be solely responsible for customer service, disputes, and refunds for their store.
  • Not cancel an order by hand once a courier has picked up the parcel; cancel the shipment before pickup, or wait for delivery or return.
  • Comply with applicable GST, income tax, and other statutory obligations in India.
  • Not engage in price fixing, misleading advertising, or anti-competitive conduct.

5. Customer Terms of Use

Customers agree not to engage in unauthorized access, reverse engineering, data scraping, or any activity that impairs the Platform's functionality or security. Customers are responsible for keeping their login credentials confidential and maintaining account security. The Platform is provided on an "as is" basis for lawful purchases only.

6. Payment Processing

The Platform integrates with a third-party payment gateway for processing online payments (UPI, cards, net banking). By using the Platform, Merchants and Customers agree to:

  • Comply with PCI-DSS standards and payment processor terms.
  • Not attempt to bypass or manipulate payment gateway logic.
  • Accept that payment processing is governed by our payment gateway partner's terms and SLA.
  • Accept that refunds and chargebacks are subject to payment processor policies and timelines.

7. Fees and Charges

Merchants using our integrated payment gateway accept the following fee structure:

  • Zabr Platform Fee: 2.5% of the product amount of each successful online transaction, plus 18% GST on that fee. There are no subscription charges at this time.
  • Payment Gateway Fee: determined by our payment gateway partner based on payment method and merchant category, plus applicable GST, and shown on each order's payout breakdown.
  • Shipping: where a Merchant ships through Zabr, the shipping amount paid by the Customer (or the shipping budget Zabr sets aside for the order) is held by Zabr and applied to the courier charge plus Zabr's shipping service fee and applicable taxes. If the courier's charge is higher than the amount held, the Merchant must pay the difference before the shipment is booked.
  • Returned-to-origin (RTO) shipments: if a parcel is returned to the Merchant, the return shipping cost is charged to the Merchant and may be deducted from current or future settlements, or be payable by the Merchant. If the parcel is later delivered, the charge is cancelled.
  • Refunds: refunds to Customers are paid out of the Merchant's share of the order. The original payment gateway fee is not returned to the Merchant. Whether Zabr's own platform fee is returned on a refund is decided by Zabr for each refund.

Only online payments are supported; Cash on Delivery is not available. Fees are deducted from Merchant settlements automatically. Fee changes will be notified 30 days in advance, with continued use constituting acceptance.

8. Intellectual Property Rights

The Zabr name, logo, and Platform (excluding Merchant and Customer content) are owned by ZABRLABS LLP and are protected by copyright and trademark law. Merchants retain ownership of their own brand and product content but grant Zabr a licence to display it for the purpose of operating the Platform.

Merchants grant us a license to use, display, and analyze their store data (anonymized) for improving our service and generating benchmarking insights. Personal customer data is never shared or sold to third parties.

9. Limitation of Liability

To the fullest extent permitted by law, ZABRLABS LLP shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use or inability to use the Platform, including but not limited to:

  • Loss of revenue or profits from store downtime.
  • Customer chargebacks or payment disputes.
  • Data loss (unless caused by our gross negligence).
  • Third-party claims or regulatory actions against the Merchant.

Our total liability to you for any claim arising under these Terms shall not exceed the fees paid by you to us in the 12 months preceding the claim, or ₹10,000, whichever is greater.

10. Indemnification

You agree to indemnify and hold ZABRLABS LLP, its officers, directors, and employees harmless from any claim, damage, or cost (including legal fees) arising from: the Merchant's use of the Platform in violation of these Terms; sale of illegal or infringing products; intellectual property infringement claims; customer disputes or chargebacks; or breach of applicable law.

11. Suspension and Termination

We reserve the right to suspend or terminate a Merchant's account immediately, without notice, if:

  • The Merchant violates these Terms or applicable law.
  • We reasonably suspect fraud, money laundering, or payment abuse.
  • Chargeback/dispute rates exceed 2% of transactions in any 30-day period.
  • The Merchant engages in unlawful activities or sells prohibited items.
  • We are required to do so by law or regulatory authority.

Upon termination, Merchants may export their store data within 30 days. ZABRLABS LLP is not liable for data loss after this period or for third-party integrations/apps used on the Platform.

12. Governing Law and Jurisdiction

These Terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra.

13. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified on the Platform. Continued use after changes take effect constitutes acceptance.

14. Contact us

For any questions about these Terms, reach us through our Support page, or at:

  • Entity: ZABRLABS LLP
  • Email: support@zabr.in
  • Phone: +91 9082203667
  • Registered address: B-1 Room no 201, Shivshahi Parkalp (SPPL Colony), Near Mantri Park, Goregaon East, Mumbai 400065, India

15. Merchant Agreements

Merchants using the Zabr Platform are also subject to the applicable Merchant Agreement. Please select your preferred language below to view the agreement.

English

Merchant Agreement (English)

PDF Document

Hindi

Merchant Agreement (Hindi)

PDF Document
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