Legal

Refunds & Cancellations

Last updated August 19, 2026

Zabr (zabr.in) is a platform operated by ZABRLABS LLP that hosts independent Merchant stores. Each Merchant sets their own refund and cancellation policy for the products they sell. Zabr facilitates approved refunds on the Merchant's behalf through our payment partner. This page explains how that works and how to raise a request.

1. How refunds work on Zabr

Because Zabr is a marketplace, the seller of any product is the individual Merchant, not ZABRLABS LLP. Each Merchant is responsible for setting and honouring their own refund and cancellation terms, which may vary from store to store. When a refund is approved by a Merchant, Zabr processes it through our payment partner by reversing the relevant amount to the Customer's original payment method.

2. Order cancellation

A Customer may request to cancel an order before it has been shipped or dispatched. Whether a cancellation is accepted, and any applicable charges, depend on the Merchant's policy and the order's status:

Before dispatch: Cancellation requests are generally accepted and eligible for a full refund, subject to the Merchant's policy.
After dispatch: Once an order is shipped, it may not be cancellable; the Customer may instead use the return/refund process if the Merchant offers one.

3. Eligibility for refunds

Depending on the Merchant's policy, refunds are typically considered when:

The product delivered is damaged, defective, or materially different from what was ordered.
The order was cancelled before dispatch.
The product was not delivered within the committed timeframe.
Other conditions specified in the Merchant's own refund policy are met.

Certain items may be non-refundable (for example, perishable goods, personal-care items, or customised products) where the Merchant states so.

4. How to request a refund or cancellation

Contact the Merchant's store, or reach Zabr through our Support page, with your order number and reason for the request.
Share any supporting details (for damaged/defective items, photographs help speed up review).
The Merchant reviews the request against their policy. Zabr assists in coordinating where needed.
Once approved, Zabr processes the refund to your original payment method.

5. Refund timelines

After a refund is approved, Zabr initiates it through our payment partner. The amount is typically credited to the Customer's original payment method within 5–7 business days, though the exact time depends on the payment method and the Customer's bank. For orders paid by UPI or card, refunds return to the source account; for Cash-on-Delivery orders (where offered by a Merchant), refunds are processed to a bank/UPI account provided by the Customer.

6. Refunds and split payments

Payments on Zabr are collected via a split-settlement mechanism, where funds are received into ZABRLABS LLP's payment account and settled to Merchants after platform fees. When a refund is approved, the corresponding amount is reversed to the Customer. Platform fees and payment-gateway charges associated with the original transaction may be non-refundable to the extent permitted by our payment partner's terms.

7. Failed or duplicate payments

If you were charged but your order was not confirmed, or you were charged more than once for the same order, the excess or failed amount is auto-reversed by the payment partner, usually within 5–7 business days. If it does not appear, contact us via our Support page with your transaction reference.

8. Contact for refund support

For help with a refund or cancellation, reach us through our Support page, or at:

Entity: ZABRLABS LLP
Email: support@zabrlabs.com
Phone: +91 9082203667